Customer Care Specialist

Customer Service Representative - Manufacturing / Life Sciences
Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast-paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

• Processing and managing customer orders
• Handling customer enquiries via phone and email
• Monitoring open and delayed orders
• Investigating shipping, invoicing and production issues
• Liaising with internal departments including production and logistics
• Managing returns and customer documentation requests
• Ensuring compliance with internal procedures and processes

Requirements

• Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environment
• ERP system experience (Oracle highly desirable)
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Excellent communication and customer service skills
• Microsoft Office proficiency

Desirable

• Salesforce experience
• German language skills would be a significant advantage

A fantastic opportunity to join a collaborative and professional team within a growing sector.