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IT Services Coordinator

Job Title: IT Services Coordinator

Salary & Benefits: £40,000 plus excellent benefits package

Location: High Wycombe

We are currently recruiting for a highly Motivated IT Services Coordinator required to take on this role with responsibility for desk side support for 8 sites and around 700 users.

IT Services Coordinator Requirements:

* A strong background of Commercial IT experience
* Strong IT Technical skills
* Experience of project management
* Proven ability to manage and mentor individual team members
* Recent experience of working across/supporting multiple sites
* Experience of working with Amazon Web Services and cloudification, Microsoft network, servers (including virtual machines) and email infrastructure
* Experience using VoIP
* ITIL Accredited

IT Services Coordinator Responsibilities:

* To cover and assist the Primary 2nd Line Analysts in the performance of their duties
* To promote an effective strategy for the harmonisation and standardisation of 2nd tier services, based on best-practice methodologies and frameworks
* To promote an ethos of continuous service improvement and the practices of evaluation, appraisal and development
* To assist in the management of the department's resources and ensure appropriate resource allocation in accordance with service needs
* To assist in the management of the team, identify opportunities for improvement and coach and mentor as required
* To ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers.
* To provide desk-side and remote assistance
* To address the logistical challenges of field services and desk-side support whilst maintaining sufficient capacity to accommodate the timely resolution and fulfilment of standard tasks

If you would like to be considered for this IT Services Coordinator role, please cl

Contact Details:
Direct dial: 07730 132377
Contact: Paul Edwards

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