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Product Support Specialist

Job Title: Product Support Specialist

Salary & Benefits: Up to £42,000 per annum (DOE), plus 25 days holiday, pension, life assurance

Location: Royston, Hertfordshire

We are recruiting for a Product Support Specialist to join a global leader and provider of laboratory and pharmaceutical equipment. The company have specialised in the design and manufacture of automated systems used for supporting research and drug discovery.

The successful Product Support Specialist candidate will share responsibility for all aspects of Product technical support on company products to ensure that allocated products meet performance expectations.

Product Support Specialist Requirements:

* HNC/HND or degree in Mechanical/Electrical Engineering or excellent experience will be considered
* Experience in a technical engineering role working with sophisticated capital equipment e.g. Field, commissioning, development, mechanical
* Confidence dealing directly with internal and external stakeholders
* Experience of systems used in similar bioprocess applications is highly desirable
* High standard of electro-mechanical abilities
* Flexible approach to solving problems
* Accurate technical writing skills
* Strong communications skills
* Ability to manage meetings efficiently
* Product application skills
* Ability to train effectively
* Team player and able to prioritise own work
* Ability to use own initiative under pressure

Product Support Specialist Responsibilities:

* Provide remote technical support for customers and field personnel
* Ensure allocated service requests are closed down within SLA terms
* Co-ordinate the resolution of product related problems where solutions do not already exist
* Monitor the performance of allocated products in the field
* Maintain an on line knowledge database for allocated products
* Co-ordinate software and hardware releases to the field
* Assist in the writing /editing of technical manuals
* Develop PM and other routine technical procedures for allocated products
* Manage content of engineer and customer training
* Liaise with specialists to assist customers in developing / tailoring their equipment applications
* Lead meetings with other engineering departments to share data
* Manage lines of communication with end users and other key groups
* Work with development departments to introduce new capabilities to the field

If you are interested in this Product Support Specialist opportunity, click Apply Now and we will be in touch with you soon.

Contact Details:
Direct dial: 07730 132377
Contact: Paul Edwards

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