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Customer Service Representative

Are you a skilled Customer Service reprenstative worked within Manufacturing environment and possess strong computer skills along with previous experience of working with CRM and ERP Systems? We are currently recruiting for Customer service representative for an Engineering equipment manufacturing client based in Evesham. The person is responsible for the preparation, review and flow down of all company solicitations, proposals and contracts to ensure legal and corporate guidelines are in compliance, as well as, ensuring proper alignment with appropriate policies and procedures. Role is offering competitive salary with all standard benefits.

Customer Service Representative Requirements:

Candidate will hold minimum of 2 or more years of experience in Customer Service or related position preferably in Distribution Industry.
Candidate will have basic understanding of Contracts, Quality Clauses and terms and Conditions commonly used in Business.
Candidates needs to possess strong Computer skills (MS office) and have experience of using CRM and ERP Systems.
Ideal candidate will be good at problem solving and strong communicator within all levels of business.

Customer Service Representative Responsibilities:

As a customer service representative you will be responsible as Primary contact for all enquiries from customers regarding orders, quotes, deliveries, changes, shipping, complaints, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
As a customer service representative you will be responsible for Account set up and maintenance within ERP, ensuring correct account details and credit limits in accordance to criteria set by the business
Customer service representative you will be responsible for sales order processing against contractual review relating to customer purchase orders, quotes, and customer specific requirements. Working with Sales, Engineering and Quality specialists to resolve routine and administrative issues and questions; drafting correspondence for internal purposes or customers as necessary.
Responsible for processing returns, credits and invoices, utilising division guidelines. Coordinating with customer for returns and coordination with other areas of the business to ensure process completed in timely manner.

If you are interested in this "Customer service Representative" opportunity, click Apply Now and we will be in touch with you soon.

Contact Details:
Direct dial: 07775 694328
Contact: Kunal Vyas

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