Pro Tech are currently looking for an experienced Customer Service Representative who has worked within Manufacturing sector and are hands on in using CRM and ERP Systems. The candidate will be responsible for the preparation, review and flow down of all company solicitations, proposals and contracts to ensure legal and corporate guidelines are in compliance, as well as, ensuring proper alignment with appropriate policies and procedures
The position is on contractual basis for minimum of 3 months with possible extension and ideal for the candidate who is available on immediate basis.
Customer Service Representative Requirements:
* Minimum of 2 Year's experience in customer service preferably in distribution industry.
* Candidate will have basic understanding of Contracts, quality clauses and T&C's commonly used in business.
* Candidate will have good technical knowledge about engineering products and comfortable in understanding product details.
* Candidate will possess strong computer skills (MS office) and will be hands on using CRM and ERP systems.
* Candidate will be flexible in approach and possess strong problem solving skills.
Customer Service Representative Responsibilities:
* As a Customer Service Representative you will be responsible for all enquires received by business related to orders, quotes, deliveries and shipping complaints.
* You will be responsible to setup new accounts and maintain them within ERP system, ensuring correct and accurate information in updated on records.
* You will be responsible for generating quotes using CRM system and following it up with customer.
* You will be responsible for sales order processing correctly and accurately.
* As a customer service representative you will be responsible for processing returns, credits and invoices, utilising division guidelines. Coordinating with customer for returns and coordination with other areas of the business to ensure process completed in timely manner.
If you are interested in this Customer Service Representative opportunity, click Apply Now and we will be in touch with you.