Service Coordinator

Job Role: Service Coordinator

Location: Sheffield

Start Date: ASAP

Duration: Ongoing

Hours: 08:30 - 17:00 Monday to Friday (40 hours)

Salary: £15.75ph PAYE

My client within the engineering and maintenance sector is currently seeking a Service Operations Coordinator to support its technical service team. The successful candidate will play an important role in coordinating service activities, supporting field engineers, and ensuring a high level of customer service.

Key Responsibilities:

• Respond to incoming customer requests and enquiries in a professional and timely manner.
• Coordinate and schedule maintenance visits, reactive callouts, follow-up appointments, commissioning tasks, and additional service work.
• Plan and organise engineer schedules to ensure efficient use of resources.
• Maintain accurate service records, including updating job information within internal systems.
• Coordinate the availability of spare parts and equipment required for scheduled service work and repairs.
• Support engineers with operational requirements and coordination tasks.

Required Skills & Experience:

• Strong customer service orientation.
• Good IT literacy and experience with business systems.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Strong command of written and spoken English.

If this role is of interest to you, please reach out to Harley.Hindmarsh@pro-tech.co.uk