Customer Service Manager

Job Role: Customer Service Manager

Location: South London

Start Date: ASAP

Duration: Temp-to-Perm

Salary: £17.71ph PAYE

Overview

This role is responsible for leading a customer service and inside sales function within a business-to-business environment. The position focuses on delivering high-quality support to both internal stakeholders and external customers, while also driving lead generation and supporting revenue growth.

The successful candidate will oversee a small team, manage customer interactions across the full sales lifecycle, and collaborate closely with commercial and operational teams to ensure a consistent and effective customer experience.

Key Responsibilities

• Oversee daily customer service and inside sales operations, ensuring service standards and performance targets are achieved

• Act as a central point of contact for customer enquiries relating to orders, quotations, deliveries, returns, and issue resolution

• Build and maintain strong relationships with both new and existing customers, guiding products and services

• Ensure customer agreements, pricing, and contractual terms are processed in line with internal policies and procedures

• Monitor and manage sales pipeline activity using CRM systems to maximise conversion and revenue opportunities

• Lead, coach, and develop team members, including onboarding, training, and performance management

Skills & Experience

• Demonstrated experience in customer service and/or inside sales leadership within a B2B environment

• Experience in a technical, manufacturing, or industrial environment

• Experience managing customer relationships, proposals, and sales processes

• Familiarity with CRM systems and performance tracking tools

• Comfortable working with data, reporting, and standard business software (e.g., spreadsheets, documents)

If this role is of interest to you, please reach out to Harley.Hindmarsh@pro-tech.co.uk